[New to VW]

The screen on our se Taos went blank (black) all of the sudden. Phone still connects and I’m able to call but the screen is black!! Is there a screen off feature or dimable or something like that? It seems way premature to have an issue.

 

[CorradoG60]

That’s sadly a return to dealer for service situation.

 

[New to VW]

Ugggg. First vw I’ve ever purchased off on the wrong foot. Next appointment is in three weeks!!! Hope this is not a sign.

 

[OmegaWave]

With the vehicle running , you could try holding in the power button knob on the left side of the screen for about 10 seconds and that will force the system to reboot itself.

 

[CorradoG60]

you can have a bad head unit in any brand. And this MIB3 system is buggy. It might just require a reflash to latest software or firmware.

Your dealer making you wait 3 weeks is lame. I guess I am lucky there are 3 dealers within 10 miles if me that have to compete for service business.

With the vehicle running , you could try holding in the power button knob on the left side of the screen for about 10 seconds and that will force the system to reboot itself.

Worth a try. But considering it happens the next day (I assume) it’s already restarting itself and still happening

 

[CRVW]

Interesting. My old Tiguan would occasionally do that. Always came back after a restart (of the car) though. Different system I know but still curious.

 

[New to VW]

Well after a couple of hours and a couple of short trips (the screen is back on)?? What’s going on? I’ll keep my appointment in three weeks in case it keeps acting up....

 

[CRVW]

Well after a couple of hours and a couple of short trips (the screen is back on)?? What’s going on? I’ll keep my appointment in three weeks in case it keeps acting up....

Haha, yes that sounds familiar. Sounds like they may have re-used some old buggy software!
Glad it's back though.

 

[CRVW]

I think "MIB3" stands for "Modular Infotainment Bugs".

 

[CorradoG60]

Well after a couple of hours and a couple of short trips (the screen is back on)?? What’s going on? I’ll keep my appointment in three weeks in case it keeps acting up....

I had assumed you asked after a day passing.

The system doesn’t fully restart until15-30 minutes after engine off. Until then it’s in some form of sleep instead. If it gets stuck booting up, that sleep can last longer.

I would suggest resetting the system to factory defaults and starting over.

I thought that VW systems were buggy until I rented a Chrysler Pacifica for 3 weeks. It’s even more buggy than MIB3. Though the wider screen was nice for carplay.

 

[New to VW]

Haha, yes that sounds familiar. Sounds like they may have re-used some old buggy software!
Glad it's back though.

Not sure what to think, well I guess I’ll wait and see what happens. Thanks All

I had assumed you asked after a day passing.

The system doesn’t fully restart until15-30 minutes after engine off. Until then it’s in some form of sleep instead. If it gets stuck booting up, that sleep can last longer.

I would suggest resetting the system to factory defaults and starting over.

I thought that VW systems were buggy until I rented a Chrysler Pacifica for 3 weeks. It’s even more buggy than MIB3. Though the wider screen was nice for carplay.

thanks for the tip

 

[Ryan]

I thought I read in another post somewhere that VW released a software update for the MIB3 infotainment system to fix these blank screen issues. Should be an easy update for dealer to apply but’s sucks that they are making you wait so long for an appointment.

 

[CorradoG60]

I thought I read in another post somewhere that VW released a software update for the MIB3 infotainment system to fix these blank screen issues. Should be an easy update for dealer to apply but’s sucks that they are making you wait so long for an appointment.

So funny, after responding to the thread, started my 2021 Tiguan SE with MIB3 and got the black screen. Even backup camera blank. Holding down power until I got the clock seemed to work. The system then rebooted, and after a bit all functions were back up.

Same happened second day owning my Jetta SEL with MIB3+Nav but didn’t know about the holding the power button down, so had to try turning car off and waiting 30 minutes, which also worked.

 

[jlc403]

Just got FWD SE Taos 3 days ago. Having screen blank issue. I think this was recent delivery and build, but thinking the head units are probably built a while ago and thrown in vehicle. Attached is software version and hardware version. I tried "update software" but does not help. Does anyone know if there is, in fact, a software update past this version that fixes the issue?

Also, how do you enable navigation if not enabled from the factory - surely there has to be a hack?

-Josh

 

[CorradoG60]

Just got FWD SE Taos 3 days ago. Having screen blank issue. I think this was recent delivery and build, but thinking the head units are probably built a while ago and thrown in vehicle. Attached is software version and hardware version. I tried "update software" but does not help. Does anyone know if there is, in fact, a software update past this version that fixes the issue?

Also, how do you enable navigation if not enabled from the factory - surely there has to be a hack?

-Josh

View attachment 320

How often does it happen? On our Nav MIB3 Jetta I reset it on average 1 every 2 days.

On the non -NAV MIB3 Tiguan we only had to reset it once in over 3 months of ownership.

The NAV version is very buggy, or possibly just underpowered in the processor or DRAM department.

Be happy you don’t have an iD3.

 

[jlc403]

How often does it happen? On our Nav MIB3 Jetta I reset it on average 1 every 2 days.

On the non -NAV MIB3 Tiguan we only had to reset it once in over 3 months of ownership.

The NAV version is very buggy, or possibly just underpowered in the processor or DRAM department.

Be happy you don’t have an iD3.

Every time car is off more than 20 minutes or so. Dealer says there is software update. Will see if that's true. This is not NAV version

 

[Tim S.]

I took my TAOS in and they updated the software. We still have issues with no sound. We've also had it go blank and even reboot. I'll try the reset next time. Service people told sometimes phones can cause these issues.

 

[Ryan]

I’ve definitely noticed sometimes my iPhone is slower which impacts the carplay (ie. Blank screen or slowness). Sometimes it’s worse when I do wireless CarPlay which causes my phone to get too hot, especially when simultaneously trying to charge in wireless charging tray . Perhaps try connecting with a wire as well as try rebooting your phone and making sure phone is not overheating.

 

[mishh]

The screen on our se Taos went blank (black) all of the sudden. Phone still connects and I’m able to call but the screen is black!! Is there a screen off feature or dimable or something like that? It seems way premature to have an issue.

Hello! Did you take the Taos in for service? Did it happen again? This happened to me this morning. Thanks for any info! Cheers!

 

[bbchambless]

The screen on our se Taos went blank (black) all of the sudden. Phone still connects and I’m able to call but the screen is black!! Is there a screen off feature or dimable or something like that? It seems way premature to have an issue.

I took my TAOS in and they updated the software. We still have issues with no sound. We've also had it go blank and even reboot. I'll try the reset next time. Service people told sometimes phones can cause these issues.

We also had the updates installed and still same issues. They seem to be getting worse. As of this morning, all blank but radio was still on. Unable to turn it off. I turned off the car opened the door and everything was off except the radio which stayed on another couple of minutes before turning off. Ignition was completely off....