I am not sure about any of you other Taos owners out there but me personally, I am highly irritated with this purchase. I do admire the driveability and versatility of this car but i am not certain it will last reliability wise. In the 35k miles I have owned the car:
-Shut down multiple times while stopped
-2nd set of rear brakes (4mm left on current so will be on 3rd set very soon—dealer tested)
-New rear hub assemblies
-Dealer overfilled oil by 2 quarts which caused a “oil level too high” warning 3k after the service was performed
-Rust forming inside passenger rear door
-EPC & Steering Warning light illuminates randomly
I have been to the dealer (Gezon Volkswagen & Betten Imports Grand Rapids, MI) about 4-5 times for all of the issues mentioned above that I keep experiencing. They do not really provide any solid answer as to where this issues are coming from/how to remedy.
Betten Imports recommended me “take a video” the next time the car stops. I am not sure how i can start recording in the middle of traffic with people beeping at me.
For the brakes, VW (Gezon) claims the copper content changed but couldn’t provide me the mileage rating on the brakes. I had to pull out the service manager’s teeth just for them to provide me the part number so i can do the research myself. The front brakes are fine and still have about 7mm+ left on them. I asked if they did any test to see if there’s any play in the rear diff/driveshaft that may make the rear brakes work harder (like driving and scanning the system to see if any physics are not correct) and they could not provide me an answer other than “our mechanic tested it”.
I noticed a “whirring” noise coming from the rear end @20k. Being a mechanic, i figured it was a hub bearing assembly so i took it in. Betten Imports assured me what i was hearing was just brakes so that is when they initially replaced the rear pads/rotors. I pick it up and get it on the highway to go home and notice the noise like they never touched the car. I take it back to them and they look it over again and decide that it was the hub bearing assembly (🙂).
In the same service as the hub/brakes mentioned above, Betten Imports asked me if i wanted the complimentary maintenance (oil change, balance & rotation, inspection, etc.) done while i wait. Obviously i said yes because i want to minimize me coming back to the dealer as much as possible. Didn’t think too much could go wrong with just routine maintenance that is until 5k after leaving the dealer I get a dash warning that my oil level is too high. Once i was finally able to be seen by VW (Gezon), they stated the previous shop (Betten Imports) overfilled the oil by 2 quarts. Being that Betten Imports sells new Volkswagens, Volvos, and Mercedes’, I am not sure how overfilling someone’s oil is a mistake-especially on what is essentially an awd jetta.
I noticed rust forming at the lower end of the rear pass door just above where the rubber seal/trim is installed. it is about 2” in length. Being a detailer, I take extremely great care of my cars inside and out so i am shocked to see rust on a 2022.
Just before taking my car in 8/19 for brakes at Gezon, the EPC and Steering malfunction light was illuminated for a while. Of course it went away before I could get it to the dealer but i did manage to get it on video. After showing the dealer and them trying to diagnose it, their findings was that is was caused because of poor fuel quality. At this point I just assume they are blowing hot air up my peach so i just let them talk. “What gas do you use? Which gas station do you go to?” like that has any relevancy to why these lights are popping up. i always put premium in my car but due to recent hikes in prices—the Taos recommends 87, so that is what i use. In my opinion and from experiences in the past, poor fuel quality would pop up a check engine light before any other light on the dashboard. As for the brakes, they stated that “It is a little weird that you are going to need your 3rd set of brakes and it has not even been a year since you owned the car.” which i agreed because yeah that is unheard of. They said I am at 4mm on the rear and they will need to be replaced in the future and for that, Volkswagen is willing to pay 50% for the repairs 🥺. VW claims that the brakes were replaced originally as a “goodwill” replacement—but if my car is under warranty and i am about to be on brakes #3, that tells me there is something wrong in the rear and i should not be held responsible. It took me a month to get seen by VW even with them knowing about my brake issue.
I am not sure if they think i am just some dumb kid who doesn’t know jack about cars but it’s very disheartening to have someone blatantly lie to your face. Only reason I got this car was because i needed something bigger so i traded in my ‘19 Jetta. Honestly, wish I would have never done it. There has been nothing but headaches, runarounds, and disrespect consistently. I had my buyback case re-opened and still no resolution or viable answer as to why my car is malfunctioning the way it is. Only person i have been able to talk to is the service manager and the customer representatives at corporate. i have not been able to contact my case worker or district manager.
Customer service is bottom-tier in my opinion. There is no communication and when there is, they just tell you what they want to get you off the phone/out of their face. They do not follow up about anything either. You have to be your own detective dealing with Volkswagen.