Volkswagen Taos Forum banner
1 - 20 of 21 Posts

·
Registered
2022 Volkswagen Taos
Joined
·
6 Posts
Discussion Starter · #1 ·
I am not sure about any of you other Taos owners out there but me personally, I am highly irritated with this purchase. I do admire the driveability and versatility of this car but i am not certain it will last reliability wise. In the 35k miles I have owned the car:

-Shut down multiple times while stopped

-2nd set of rear brakes (4mm left on current so will be on 3rd set very soon—dealer tested)

-New rear hub assemblies

-Dealer overfilled oil by 2 quarts which caused a “oil level too high” warning 3k after the service was performed

-Rust forming inside passenger rear door

-EPC & Steering Warning light illuminates randomly



I have been to the dealer (Gezon Volkswagen & Betten Imports Grand Rapids, MI) about 4-5 times for all of the issues mentioned above that I keep experiencing. They do not really provide any solid answer as to where this issues are coming from/how to remedy.



Betten Imports recommended me “take a video” the next time the car stops. I am not sure how i can start recording in the middle of traffic with people beeping at me.



For the brakes, VW (Gezon) claims the copper content changed but couldn’t provide me the mileage rating on the brakes. I had to pull out the service manager’s teeth just for them to provide me the part number so i can do the research myself. The front brakes are fine and still have about 7mm+ left on them. I asked if they did any test to see if there’s any play in the rear diff/driveshaft that may make the rear brakes work harder (like driving and scanning the system to see if any physics are not correct) and they could not provide me an answer other than “our mechanic tested it”.



I noticed a “whirring” noise coming from the rear end @20k. Being a mechanic, i figured it was a hub bearing assembly so i took it in. Betten Imports assured me what i was hearing was just brakes so that is when they initially replaced the rear pads/rotors. I pick it up and get it on the highway to go home and notice the noise like they never touched the car. I take it back to them and they look it over again and decide that it was the hub bearing assembly (🙂).



In the same service as the hub/brakes mentioned above, Betten Imports asked me if i wanted the complimentary maintenance (oil change, balance & rotation, inspection, etc.) done while i wait. Obviously i said yes because i want to minimize me coming back to the dealer as much as possible. Didn’t think too much could go wrong with just routine maintenance that is until 5k after leaving the dealer I get a dash warning that my oil level is too high. Once i was finally able to be seen by VW (Gezon), they stated the previous shop (Betten Imports) overfilled the oil by 2 quarts. Being that Betten Imports sells new Volkswagens, Volvos, and Mercedes’, I am not sure how overfilling someone’s oil is a mistake-especially on what is essentially an awd jetta.



I noticed rust forming at the lower end of the rear pass door just above where the rubber seal/trim is installed. it is about 2” in length. Being a detailer, I take extremely great care of my cars inside and out so i am shocked to see rust on a 2022.



Just before taking my car in 8/19 for brakes at Gezon, the EPC and Steering malfunction light was illuminated for a while. Of course it went away before I could get it to the dealer but i did manage to get it on video. After showing the dealer and them trying to diagnose it, their findings was that is was caused because of poor fuel quality. At this point I just assume they are blowing hot air up my peach so i just let them talk. “What gas do you use? Which gas station do you go to?” like that has any relevancy to why these lights are popping up. i always put premium in my car but due to recent hikes in prices—the Taos recommends 87, so that is what i use. In my opinion and from experiences in the past, poor fuel quality would pop up a check engine light before any other light on the dashboard. As for the brakes, they stated that “It is a little weird that you are going to need your 3rd set of brakes and it has not even been a year since you owned the car.” which i agreed because yeah that is unheard of. They said I am at 4mm on the rear and they will need to be replaced in the future and for that, Volkswagen is willing to pay 50% for the repairs 🥺. VW claims that the brakes were replaced originally as a “goodwill” replacement—but if my car is under warranty and i am about to be on brakes #3, that tells me there is something wrong in the rear and i should not be held responsible. It took me a month to get seen by VW even with them knowing about my brake issue.



I am not sure if they think i am just some dumb kid who doesn’t know jack about cars but it’s very disheartening to have someone blatantly lie to your face. Only reason I got this car was because i needed something bigger so i traded in my ‘19 Jetta. Honestly, wish I would have never done it. There has been nothing but headaches, runarounds, and disrespect consistently. I had my buyback case re-opened and still no resolution or viable answer as to why my car is malfunctioning the way it is. Only person i have been able to talk to is the service manager and the customer representatives at corporate. i have not been able to contact my case worker or district manager.



Customer service is bottom-tier in my opinion. There is no communication and when there is, they just tell you what they want to get you off the phone/out of their face. They do not follow up about anything either. You have to be your own detective dealing with Volkswagen.
 

·
Registered
Joined
·
54 Posts
Sorry you’ve had a bad experience, and unfortunately I’ve had a lot of the same issues and have opened a buyback claim despite initially loving the Taos. Just recently I had check engine light, epc light, stop/start error and lane assist error all at once. Dealer also told me to use premium fuel and there is no current fix. All they did was clear codes and said it might come back. I also had the stop start and stalling my first few weeks. And have to do a manual restart on the radio screen everytime I start it or it crashes, goes black and sirius doesn’t load. I don’t find the Taos safe to drive and regret purchasing it.
 

·
Registered
Joined
·
345 Posts
TLDR all of it, but at 35k on a car from obviously the problematic early run of production that was part of the stop sale campaign, you experienced problems in a short period of time that other owners may never experience at all.

35k in a year? Brakes should last a while but hard driving can reduce it and 20k per set of pads isn’t unheard of if the pads are soft, but usually for front brakes. I still suspect the rears are actuating slightly before the fronts making them work harder.
 

·
Registered
2022 Volkswagen Taos
Joined
·
6 Posts
Discussion Starter · #4 ·
Sorry you’ve had a bad experience, and unfortunately I’ve had a lot of the same issues and have opened a buyback claim despite initially loving the Taos. Just recently I had check engine light, epc light, stop/start error and lane assist error all at once. Dealer also told me to use premium fuel and there is no current fix. All they did was clear codes and said it might come back. I also had the stop start and stalling my first few weeks. And have to do a manual restart on the radio screen everytime I start it or it crashes, goes black and sirius doesn’t load. I don’t find the Taos safe to drive and regret purchasing it.
Sounds like our suv’s are related. i am having the same issues with the radio and have to do a hard reset pretty often with the way it glitches/freezes. I think it’s kinda funny how the car says minimum 87, but the dealer is recommending premium fuel to remedy the issues. I am not understanding how VW is aware of all of these unsafe issues but refuse to take care of the customer. I 99% regret this purchase. The 1% is the love I have for the vehicle. It is a terrific all-around car. Love the fact that I can hit the trails or book it on the highway. Extremely versatile vehicle I just wish it was working properly and safely.
 

·
Registered
Joined
·
345 Posts
Sounds like our suv’s are related. i am having the same issues with the radio and have to do a hard reset pretty often with the way it glitches/freezes. I think it’s kinda funny how the car says minimum 87, but the dealer is recommending premium fuel to remedy the issues. I am not understanding how VW is aware of all of these unsafe issues but refuse to take care of the customer. I 99% regret this purchase. The 1% is the love I have for the vehicle. It is a terrific all-around car. Love the fact that I can hit the trails or book it on the highway. Extremely versatile vehicle I just wish it was working properly and safely.
the radio issue is company wide. The MIB3 system is problematic and was installed at least 2 yrs before it was ready because vw wanted wireless carplay and charging and wifi hotspots, none of which work very well anyway. The previous system was far superior but only gad wired carplay.
 

·
Registered
2022 Cornflower Blue SE DSG 4 Motion
Joined
·
244 Posts
It really seams like you either get a good one of these or a total dog.
Unfortunately with dealers being franchise you arnt really dealing with VW. I can’t stand any type of dealer. I never take my cars there no matter what. They give you the run around, they all lie and we know they are ridiculously expensive.
 

·
Registered
Joined
·
2 Posts
I am not sure about any of you other Taos owners out there but me personally, I am highly irritated with this purchase. I do admire the driveability and versatility of this car but i am not certain it will last reliability wise. In the 35k miles I have owned the car:

-Shut down multiple times while stopped

-2nd set of rear brakes (4mm left on current so will be on 3rd set very soon—dealer tested)

-New rear hub assemblies

-Dealer overfilled oil by 2 quarts which caused a “oil level too high” warning 3k after the service was performed

-Rust forming inside passenger rear door

-EPC & Steering Warning light illuminates randomly



I have been to the dealer (Gezon Volkswagen & Betten Imports Grand Rapids, MI) about 4-5 times for all of the issues mentioned above that I keep experiencing. They do not really provide any solid answer as to where this issues are coming from/how to remedy.



Betten Imports recommended me “take a video” the next time the car stops. I am not sure how i can start recording in the middle of traffic with people beeping at me.



For the brakes, VW (Gezon) claims the copper content changed but couldn’t provide me the mileage rating on the brakes. I had to pull out the service manager’s teeth just for them to provide me the part number so i can do the research myself. The front brakes are fine and still have about 7mm+ left on them. I asked if they did any test to see if there’s any play in the rear diff/driveshaft that may make the rear brakes work harder (like driving and scanning the system to see if any physics are not correct) and they could not provide me an answer other than “our mechanic tested it”.



I noticed a “whirring” noise coming from the rear end @20k. Being a mechanic, i figured it was a hub bearing assembly so i took it in. Betten Imports assured me what i was hearing was just brakes so that is when they initially replaced the rear pads/rotors. I pick it up and get it on the highway to go home and notice the noise like they never touched the car. I take it back to them and they look it over again and decide that it was the hub bearing assembly (🙂).



In the same service as the hub/brakes mentioned above, Betten Imports asked me if i wanted the complimentary maintenance (oil change, balance & rotation, inspection, etc.) done while i wait. Obviously i said yes because i want to minimize me coming back to the dealer as much as possible. Didn’t think too much could go wrong with just routine maintenance that is until 5k after leaving the dealer I get a dash warning that my oil level is too high. Once i was finally able to be seen by VW (Gezon), they stated the previous shop (Betten Imports) overfilled the oil by 2 quarts. Being that Betten Imports sells new Volkswagens, Volvos, and Mercedes’, I am not sure how overfilling someone’s oil is a mistake-especially on what is essentially an awd jetta.



I noticed rust forming at the lower end of the rear pass door just above where the rubber seal/trim is installed. it is about 2” in length. Being a detailer, I take extremely great care of my cars inside and out so i am shocked to see rust on a 2022.



Just before taking my car in 8/19 for brakes at Gezon, the EPC and Steering malfunction light was illuminated for a while. Of course it went away before I could get it to the dealer but i did manage to get it on video. After showing the dealer and them trying to diagnose it, their findings was that is was caused because of poor fuel quality. At this point I just assume they are blowing hot air up my peach so i just let them talk. “What gas do you use? Which gas station do you go to?” like that has any relevancy to why these lights are popping up. i always put premium in my car but due to recent hikes in prices—the Taos recommends 87, so that is what i use. In my opinion and from experiences in the past, poor fuel quality would pop up a check engine light before any other light on the dashboard. As for the brakes, they stated that “It is a little weird that you are going to need your 3rd set of brakes and it has not even been a year since you owned the car.” which i agreed because yeah that is unheard of. They said I am at 4mm on the rear and they will need to be replaced in the future and for that, Volkswagen is willing to pay 50% for the repairs 🥺. VW claims that the brakes were replaced originally as a “goodwill” replacement—but if my car is under warranty and i am about to be on brakes #3, that tells me there is something wrong in the rear and i should not be held responsible. It took me a month to get seen by VW even with them knowing about my brake issue.



I am not sure if they think i am just some dumb kid who doesn’t know jack about cars but it’s very disheartening to have someone blatantly lie to your face. Only reason I got this car was because i needed something bigger so i traded in my ‘19 Jetta. Honestly, wish I would have never done it. There has been nothing but headaches, runarounds, and disrespect consistently. I had my buyback case re-opened and still no resolution or viable answer as to why my car is malfunctioning the way it is. Only person i have been able to talk to is the service manager and the customer representatives at corporate. i have not been able to contact my case worker or district manager.



Customer service is bottom-tier in my opinion. There is no communication and when there is, they just tell you what they want to get you off the phone/out of their face. They do not follow up about anything either. You have to be your own detective dealing with Volkswagen.
I bought the car brand new, the check engine light came on a week after and they said there was water in the fuel. They asked me where I got the gas, what kind of gas. I get gas at the same place and never had issues before. I got my car back two days later. Four days after the EPC Light came on, so I took the car in the same day. They ordered the part to be replaced (it took a week) they replaced it and when they took it for a test drive, the fuel pump gave out. The car has been at the dealership for a month now with no ETA of when the new fuel pump will come in. I started the process of getting my money back
 

·
Registered
Joined
·
3 Posts
I've had my FWD SE for one year 20,000 MI I've had a few of the funny things happened that people mention in these posts. The worst thing for me is the owner's manual that I got when I bought the car in June of 2021 is not correct. The photographs are wrong Variant 1...Variant 2 that's not the way my vehicle is. I called Volkswagen customer relations what a long process that was. I bet if you called them today they would say "Do higher than expected call volumes blah blah blah." How the hell can it be higher than expected if it's that way every damn day. When I finally did get a hold of somebody I told them they should send me the correct owner's manual for my car. They said no. That sucks.
 

·
Registered
Joined
·
540 Posts
I've had my FWD SE for one year 20,000 MI I've had a few of the funny things happened that people mention in these posts. The worst thing for me is the owner's manual that I got when I bought the car in June of 2021 is not correct. The photographs are wrong Variant 1...Variant 2 that's not the way my vehicle is. I called Volkswagen customer relations what a long process that was. I bet if you called them today they would say "Do higher than expected call volumes blah blah blah." How the hell can it be higher than expected if it's that way every damn day. When I finally did get a hold of somebody I told them they should send me the correct owner's manual for my car. They said no. That sucks.
I'm curious. What owner's manual did you get? And if you have an SE then you should have Variant 2 for the instrument cluster. What is different in your car vs the manual?

There are some things in the manual that are not correct (a few features added/missing) but that is likely due to the manual having to be ready before the first models are sold. The original version of the manual was likely completed many months before then. I would hope it has been revised a bit since the first cars were sold.
 

·
Registered
Joined
·
54 Posts
I bought the car brand new, the check engine light came on a week after and they said there was water in the fuel. They asked me where I got the gas, what kind of gas. I get gas at the same place and never had issues before. I got my car back two days later. Four days after the EPC Light came on, so I took the car in the same day. They ordered the part to be replaced (it took a week) they replaced it and when they took it for a test drive, the fuel pump gave out. The car has been at the dealership for a month now with no ETA of when the new fuel pump will come in. I started the process of getting my money back
Sorry to hear that! Sounds like you have a solid case for buy back with it being at dealer so long. I haven’t heard from VW on my case yet but not particularly hopeful. The Taos has
I bought the car brand new, the check engine light came on a week after and they said there was water in the fuel. They asked me where I got the gas, what kind of gas. I get gas at the same place and never had issues before. I got my car back two days later. Four days after the EPC Light came on, so I took the car in the same day. They ordered the part to be replaced (it took a week) they replaced it and when they took it for a test drive, the fuel pump gave out. The car has been at the dealership for a month now with no ETA of when the new fuel pump will come in. I started the process of getting my money back
Sorry to hear that! Sounds like you have a good case for buy back being at the shop so long. I haven’t heard from VW yet on my case but not very hopefully.
 

·
Registered
Joined
·
16 Posts
I am not sure about any of you other Taos owners out there but me personally, I am highly irritated with this purchase. I do admire the driveability and versatility of this car but i am not certain it will last reliability wise. In the 35k miles I have owned the car:

-Shut down multiple times while stopped

-2nd set of rear brakes (4mm left on current so will be on 3rd set very soon—dealer tested)

-New rear hub assemblies

-Dealer overfilled oil by 2 quarts which caused a “oil level too high” warning 3k after the service was performed

-Rust forming inside passenger rear door

-EPC & Steering Warning light illuminates randomly



I have been to the dealer (Gezon Volkswagen & Betten Imports Grand Rapids, MI) about 4-5 times for all of the issues mentioned above that I keep experiencing. They do not really provide any solid answer as to where this issues are coming from/how to remedy.



Betten Imports recommended me “take a video” the next time the car stops. I am not sure how i can start recording in the middle of traffic with people beeping at me.



For the brakes, VW (Gezon) claims the copper content changed but couldn’t provide me the mileage rating on the brakes. I had to pull out the service manager’s teeth just for them to provide me the part number so i can do the research myself. The front brakes are fine and still have about 7mm+ left on them. I asked if they did any test to see if there’s any play in the rear diff/driveshaft that may make the rear brakes work harder (like driving and scanning the system to see if any physics are not correct) and they could not provide me an answer other than “our mechanic tested it”.



I noticed a “whirring” noise coming from the rear end @20k. Being a mechanic, i figured it was a hub bearing assembly so i took it in. Betten Imports assured me what i was hearing was just brakes so that is when they initially replaced the rear pads/rotors. I pick it up and get it on the highway to go home and notice the noise like they never touched the car. I take it back to them and they look it over again and decide that it was the hub bearing assembly (🙂).



In the same service as the hub/brakes mentioned above, Betten Imports asked me if i wanted the complimentary maintenance (oil change, balance & rotation, inspection, etc.) done while i wait. Obviously i said yes because i want to minimize me coming back to the dealer as much as possible. Didn’t think too much could go wrong with just routine maintenance that is until 5k after leaving the dealer I get a dash warning that my oil level is too high. Once i was finally able to be seen by VW (Gezon), they stated the previous shop (Betten Imports) overfilled the oil by 2 quarts. Being that Betten Imports sells new Volkswagens, Volvos, and Mercedes’, I am not sure how overfilling someone’s oil is a mistake-especially on what is essentially an awd jetta.



I noticed rust forming at the lower end of the rear pass door just above where the rubber seal/trim is installed. it is about 2” in length. Being a detailer, I take extremely great care of my cars inside and out so i am shocked to see rust on a 2022.



Just before taking my car in 8/19 for brakes at Gezon, the EPC and Steering malfunction light was illuminated for a while. Of course it went away before I could get it to the dealer but i did manage to get it on video. After showing the dealer and them trying to diagnose it, their findings was that is was caused because of poor fuel quality. At this point I just assume they are blowing hot air up my peach so i just let them talk. “What gas do you use? Which gas station do you go to?” like that has any relevancy to why these lights are popping up. i always put premium in my car but due to recent hikes in prices—the Taos recommends 87, so that is what i use. In my opinion and from experiences in the past, poor fuel quality would pop up a check engine light before any other light on the dashboard. As for the brakes, they stated that “It is a little weird that you are going to need your 3rd set of brakes and it has not even been a year since you owned the car.” which i agreed because yeah that is unheard of. They said I am at 4mm on the rear and they will need to be replaced in the future and for that, Volkswagen is willing to pay 50% for the repairs 🥺. VW claims that the brakes were replaced originally as a “goodwill” replacement—but if my car is under warranty and i am about to be on brakes #3, that tells me there is something wrong in the rear and i should not be held responsible. It took me a month to get seen by VW even with them knowing about my brake issue.



I am not sure if they think i am just some dumb kid who doesn’t know jack about cars but it’s very disheartening to have someone blatantly lie to your face. Only reason I got this car was because i needed something bigger so i traded in my ‘19 Jetta. Honestly, wish I would have never done it. There has been nothing but headaches, runarounds, and disrespect consistently. I had my buyback case re-opened and still no resolution or viable answer as to why my car is malfunctioning the way it is. Only person i have been able to talk to is the service manager and the customer representatives at corporate. i have not been able to contact my case worker or district manager.



Customer service is bottom-tier in my opinion. There is no communication and when there is, they just tell you what they want to get you off the phone/out of their face. They do not follow up about anything either. You have to be your own detective dealing with Volkswagen.
Don't get me started! After one year, I traded my '22 Taos SEL FWD for a '21 Passat R-Line and couldn't be happier. The Taos needs to go back to VW R&D. The Passat is my 14th VW; the Taos was my 13th VW. With that said, I've NEVER been so disappointed and afraid of driving a VW. I wish all Taos owners well. For me, it was a death trap waiting to happen. And, just shutting down while driving was just one of the reasons. There were other "hints" that the Taos was going to be a money pit and unreliable. Three things I don't allow for anyone/anything to mess with; my mom, my dogs, my ride. VW messed with my ride with the Taos....uhhh no! Several Jettas, several GTIs, even a Cabriolet and a New Beetle...all great cars and I miss the '88 Cabrio way super bad! Just super fun with the top down! So, now I happily tool around in my "dad car" in the Passat. But, if I could get my hands on an '88 Cabrio again; put me down for that!
Wheel Tire Car Vehicle Plant
 

·
Registered
Joined
·
105 Posts
everytime i read a thread like this is scares the ch!t out of me, 22 Taos SE IQ Drive 4Motion. 10,000.00 miles with zero issues so im hoping i have the golden goose because man it sounds like a lot of people have a lot of the same problems :(
 

·
Registered
Joined
·
540 Posts
everytime i read a thread like this is scares the ch!t out of me, 22 Taos SE IQ Drive 4Motion. 10,000.00 miles with zero issues so im hoping i have the golden goose because man it sounds like a lot of people have a lot of the same problems :(
I can't imagine it's that widespread, or we'd likely be hearing about another recall. I bet if you went to any other manufacturer-specific group site there would be other scary things there too, lol.
Having said that, it does sound like there may be a few kinks that still need to be worked out (if they haven't been already for new production). I would bet there is a TSB or an ECU software update at some point if it is software that is the culprit.
 

·
Registered
Joined
·
3 Posts
VW has declined my buyback request despite multiple trips to dealer with unfixable issues. Going to trade in at a loss and done with VW. Good luck all.
See if there is a local attorney who deals in Lemon Law cases. Those laws are different from state to state but generally the defect must make the vehicle unsafe to drive (for you or others on the road) or seriously impacts the resale value of the unit. Also the dealer must have made numerous unsuccessful repair attempts.
 

·
Registered
Joined
·
54 Posts
See if there is a local attorney who deals in Lemon Law cases. Those laws are different from state to state but generally the defect must make the vehicle unsafe to drive (for you or others on the road) or seriously impacts the resale value of the unit. Also the dealer must have made numerous unsuccessful repair attempts.
Thanks have been referred to a few here in LA. Problem is it can take many months to resolve and I have a few work & business road trips coming up and just want to dump it for something I can rely on.
 

·
Registered
Joined
·
7 Posts
I am not sure about any of you other Taos owners out there but me personally, I am highly irritated with this purchase. I do admire the driveability and versatility of this car but i am not certain it will last reliability wise. In the 35k miles I have owned the car:

-Shut down multiple times while stopped

-2nd set of rear brakes (4mm left on current so will be on 3rd set very soon—dealer tested)

-New rear hub assemblies

-Dealer overfilled oil by 2 quarts which caused a “oil level too high” warning 3k after the service was performed

-Rust forming inside passenger rear door

-EPC & Steering Warning light illuminates randomly



I have been to the dealer (Gezon Volkswagen & Betten Imports Grand Rapids, MI) about 4-5 times for all of the issues mentioned above that I keep experiencing. They do not really provide any solid answer as to where this issues are coming from/how to remedy.



Betten Imports recommended me “take a video” the next time the car stops. I am not sure how i can start recording in the middle of traffic with people beeping at me.



For the brakes, VW (Gezon) claims the copper content changed but couldn’t provide me the mileage rating on the brakes. I had to pull out the service manager’s teeth just for them to provide me the part number so i can do the research myself. The front brakes are fine and still have about 7mm+ left on them. I asked if they did any test to see if there’s any play in the rear diff/driveshaft that may make the rear brakes work harder (like driving and scanning the system to see if any physics are not correct) and they could not provide me an answer other than “our mechanic tested it”.



I noticed a “whirring” noise coming from the rear end @20k. Being a mechanic, i figured it was a hub bearing assembly so i took it in. Betten Imports assured me what i was hearing was just brakes so that is when they initially replaced the rear pads/rotors. I pick it up and get it on the highway to go home and notice the noise like they never touched the car. I take it back to them and they look it over again and decide that it was the hub bearing assembly (🙂).



In the same service as the hub/brakes mentioned above, Betten Imports asked me if i wanted the complimentary maintenance (oil change, balance & rotation, inspection, etc.) done while i wait. Obviously i said yes because i want to minimize me coming back to the dealer as much as possible. Didn’t think too much could go wrong with just routine maintenance that is until 5k after leaving the dealer I get a dash warning that my oil level is too high. Once i was finally able to be seen by VW (Gezon), they stated the previous shop (Betten Imports) overfilled the oil by 2 quarts. Being that Betten Imports sells new Volkswagens, Volvos, and Mercedes’, I am not sure how overfilling someone’s oil is a mistake-especially on what is essentially an awd jetta.



I noticed rust forming at the lower end of the rear pass door just above where the rubber seal/trim is installed. it is about 2” in length. Being a detailer, I take extremely great care of my cars inside and out so i am shocked to see rust on a 2022.



Just before taking my car in 8/19 for brakes at Gezon, the EPC and Steering malfunction light was illuminated for a while. Of course it went away before I could get it to the dealer but i did manage to get it on video. After showing the dealer and them trying to diagnose it, their findings was that is was caused because of poor fuel quality. At this point I just assume they are blowing hot air up my peach so i just let them talk. “What gas do you use? Which gas station do you go to?” like that has any relevancy to why these lights are popping up. i always put premium in my car but due to recent hikes in prices—the Taos recommends 87, so that is what i use. In my opinion and from experiences in the past, poor fuel quality would pop up a check engine light before any other light on the dashboard. As for the brakes, they stated that “It is a little weird that you are going to need your 3rd set of brakes and it has not even been a year since you owned the car.” which i agreed because yeah that is unheard of. They said I am at 4mm on the rear and they will need to be replaced in the future and for that, Volkswagen is willing to pay 50% for the repairs 🥺. VW claims that the brakes were replaced originally as a “goodwill” replacement—but if my car is under warranty and i am about to be on brakes #3, that tells me there is something wrong in the rear and i should not be held responsible. It took me a month to get seen by VW even with them knowing about my brake issue.



I am not sure if they think i am just some dumb kid who doesn’t know jack about cars but it’s very disheartening to have someone blatantly lie to your face. Only reason I got this car was because i needed something bigger so i traded in my ‘19 Jetta. Honestly, wish I would have never done it. There has been nothing but headaches, runarounds, and disrespect consistently. I had my buyback case re-opened and still no resolution or viable answer as to why my car is malfunctioning the way it is. Only person i have been able to talk to is the service manager and the customer representatives at corporate. i have not been able to contact my case worker or district manager.



Customer service is bottom-tier in my opinion. There is no communication and when there is, they just tell you what they want to get you off the phone/out of their face. They do not follow up about anything either. You have to be your own detective dealing with Volkswagen.
Currently having the same issues with my Taos it’s currently in the shop been back and forth since 38k miles now they’re saying they’re not covering the repairs and when I tell them I’m not paying a dime and calling a lawyer all of a sudden I’m in a rental car and they still have my car 🫣
 
1 - 20 of 21 Posts
Top