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Discussion Starter · #1 ·
I just purchased my Taos less than 3 weeks ago & already experienced the engine stop trying to get on the highway. I also think it is slow to accelerate from stop position compared to my previous Jetta. What are we supposed to do if the car is unsafe & there is no repair??? Should the dealership trade for different vehicle? I'm not sure of point of getting only FWD with SUV, so I don't even know what to do if that is even possible.
 

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I just purchased my Taos less than 3 weeks ago & already experienced the engine stop trying to get on the highway. I also think it is slow to accelerate from stop position compared to my previous Jetta. What are we supposed to do if the car is unsafe & there is no repair??? Should the dealership trade for different vehicle? I'm not sure of point of getting only FWD with SUV, so I don't even know what to do if that is even possible.
I just purchased my Taos less than 3 weeks ago & already experienced the engine stop trying to get on the highway. I also think it is slow to accelerate from stop position compared to my previous Jetta. What are we supposed to do if the car is unsafe & there is no repair??? Should the dealership trade for different vehicle? I'm not sure of point of getting only FWD with SUV, so I don't even know what to do if that is even possible.
this happened while you were driving?!? Holy shit that scares me, I have a brand new AWD and I’m about to call the dealership Monday to see what they say.
 

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I just purchased my Taos less than 3 weeks ago & already experienced the engine stop trying to get on the highway. I also think it is slow to accelerate from stop position compared to my previous Jetta. What are we supposed to do if the car is unsafe & there is no repair??? Should the dealership trade for different vehicle? I'm not sure of point of getting only FWD with SUV, so I don't even know what to do if that is even possible.
“It’s slow to accelerate compared to…” is not a basis for a dealer taking your car back. Caveat emptor. Nobody forced you to buy it without being satisfied with the acceleration.
A defect that can’t be repaired after repeated attempts is another story, but would involved VW, not your dealer. A friend had this kind of problem after a software flash by her Audi dealer on a 3 year old A4 Cabrio. Ultimately Audi had to “buy it back” though it really involved switching her to a Q5 for a huge discount.
 

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Discussion Starter · #6 ·
What are you talking about, there is an acceleration problem as part of a national recall related to software that causes the car to slow down and shut off. I was using the comparison only as example. I was actually very satisfied with the vehicle otherwise. I'm not sure where you are writing from but different states have different consumer protection laws and the state agencies I reached out to were crystal clear as to who I needed to be working with but thank you for sharing your personal opinion with this group.
 

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What are you talking about, there is an acceleration problem as part of a national recall related to software that causes the car to slow down and shut off. I was using the comparison only as example. I was actually very satisfied with the vehicle otherwise. I'm not sure where you are writing from but different states have different consumer protection laws and the state agencies I reached out to were crystal clear as to who I needed to be working with but thank you for sharing your personal opinion with this group.
I addressed one of your complaints first, as you seemed to be using it as a reason you should be able to return the car.
Now you are reworking your complaint to claim that the car randomly shutting down is an “acceleration” problem. Which it is not. It is a stalling problem, either mechanical or electronically induced.Which is a serious issue, but I have never heard anyone define an stalling issue as an “acceleration” problem.
Again, you being unsatisfied with acceleration is unrelated to your stalling issues. And it is annoying, and I feel for you because our 2018 Tiguan had the same lackluster acceleration issues, which were partially resolved by an ECU recall that was applied in fall, 2020. Hopefully due to your other ECU issues, VW will fix the lagging acceleration as part of the flash.
Our 2021 Tiguan does not have the acceleration issue that plagued the 2018, despite having the same engine, transmission and hp/torque ratings, so it does seem VW can fix those issues if they want to. The question becomes: why do they allow the first year production models to have that issue to begin with? Who is making those decisions to kill performance for the sake of some nebulous benefit? “Drivers want” Fahrvergnügen!
 

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Discussion Starter · #8 ·
Again you are confusing what I am saying. I shared as an example of concern that a car that already stopped suddenly on me once & has a better engine is performing significantly worse than a car that had a smaller engine & it feels like it is going to cut out on me instead of accelerate. This seems to stipulate that something is wrong. This is about safety not about being satisfied or preferences. I honestly wish there was an easy fix because if there was & as long as I know my car is safe & will not stop on me again, I would much rather keep it as I picked it out for a reason. And for a second time, in my state the laws & regulations require me to work with the business that sold me the vehicle & who I have a contract with - for me that is the car dealership. This may be different in other states. But I'm now approaching a week out with a loaner car (that I had to take at my own expense today to get oil because an indicator light went on) & I still have no information, answers, etc. I would say I've been more than patient & accommodating with the entire situation.
 

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Again you are confusing what I am saying. I shared as an example of concern that a car that already stopped suddenly on me once & has a better engine is performing significantly worse than a car that had a smaller engine & it feels like it is going to cut out on me instead of accelerate. This seems to stipulate that something is wrong. This is about safety not about being satisfied or preferences. I honestly wish there was an easy fix because if there was & as long as I know my car is safe & will not stop on me again, I would much rather keep it as I picked it out for a reason. And for a second time, in my state the laws & regulations require me to work with the business that sold me the vehicle & who I have a contract with - for me that is the car dealership. This may be different in other states. But I'm now approaching a week out with a loaner car (that I had to take at my own expense today to get oil because an indicator light went on) & I still have no information, answers, etc. I would say I've been more than patient & accommodating with the entire situation.
Okay.
You are comparing the acceleration of a car (Jetta 14.T) with a different engine and transmission with a CUV (Taos) and saying because the lighter, lower car is peppier despite fewer HP but same tourque, that means the engine itself is failing.
VW tuned the Taos differently. I own a 2021 Jetta 1.4T SEL so I know what you mean. It is surprisingly peppy and feels like it has at least 70hp more than it does. It’s a miracle of engineering, frankly.
And you probably hoped the Taos would be the same, since it has an evolution of that engine.
But there could be many reasons VW decided not to gear and program it the same way. Doesn’t make it defective. Makes it a disappointing choice…
 

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Discussion Starter · #10 ·
Okay.
You are comparing the acceleration of a car (Jetta 14.T) with a different engine and transmission with a CUV (Taos) and saying because the lighter, lower car is peppier despite fewer HP but same tourque, that means the engine itself is failing.
VW tuned the Taos differently. I own a 2021 Jetta 1.4T SEL so I know what you mean. It is surprisingly peppy and feels like it has at least 70hp more than it does. It’s a miracle of engineering, frankly.
And you probably hoped the Taos would be the same, since it has an evolution of that engine.
But there could be many reasons VW decided not to gear and program it the same way. Doesn’t make it defective. Makes it a disappointing choice…
Okay.
You are comparing the acceleration of a car (Jetta 14.T) with a different engine and transmission with a CUV (Taos) and saying because the lighter, lower car is peppier despite fewer HP but same tourque, that means the engine itself is failing.
VW tuned the Taos differently. I own a 2021 Jetta 1.4T SEL so I know what you mean. It is surprisingly peppy and feels like it has at least 70hp more than it does. It’s a miracle of engineering, frankly.
And you probably hoped the Taos would be the same, since it has an evolution of that engine.
But there could be many reasons VW decided not to gear and program it the same way. Doesn’t make it defective. Makes it a disappointing choice…
I'm not "complaining", I'm sharing facts on an e-board so that folks in like situation can share inforQq
Okay.
You are comparing the acceleration of a car (Jetta 14.T) with a different engine and transmission with a CUV (Taos) and saying because the lighter, lower car is peppier despite fewer HP but same tourque, that means the engine itself is failing.
VW tuned the Taos differently. I own a 2021 Jetta 1.4T SEL so I know what you mean. It is surprisingly peppy and feels like it has at least 70hp more than it does. It’s a miracle of engineering, frankly.
And you probably hoped the Taos would be the same, since it has an evolution of that engine.
But there could be many reasons VW decided not to gear and program it the same way. Doesn’t make it defective. Makes it a disappointing choice…
I am not "complaining", I am sharing information on an e-board with people who may also be concerned about their safety from their recent purchase. I've already been told by VW their is a safety concern with my specific vehicle & working with them in good faith on a solution. Next time you feel the need to be condescending to someone & insert your personal opinion, you should really take more time to comprehend what is being shared instead of interpreting your own version. My "preference" (to use your words) would be to have the car I bought back & feel safe driving it. That is not an option. I've been a loyal VW customer for 20+ years but this is taking so much unnecessary time & I'm the one jumping through hoops, not them to make it better at this point, & I've really had it. Your condescending & wrong interpretation is fuel to the fire. So, I've had enough of your "opinion" now & I'm sure everyone else on this board has too. Good day to you.
 

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I just purchased my Taos less than 3 weeks ago & already experienced the engine stop trying to get on the highway. I also think it is slow to accelerate from stop position compared to my previous Jetta. What are we supposed to do if the car is unsafe & there is no repair??? Should the dealership trade for different vehicle? I'm not sure of point of getting only FWD with SUV, so I don't even know what to do if that is even possible.
I almost got t boned making a left turn w my 5 year old in the car bc it wouldn’t hardly move ONKY enough to get out in traffic very slowly tho I am on the pedal. I had the gas to the floor and couldn’t get out of the way for 4 seconds. the car coming at me now was on top of me (far away when I started to turn). They had to slam on their brakes to not hit us! I got almost rear ended several times and honked at so much at traffic lights that I now have to use my hazards to drive now bc it won’t accelerate when I push on the gas for up to 4 seconds, then very slowly accelerates another one to two seconds then finally JERKS AND JOLTS and flies as if I floored it. It’s a VERY DANGEROUS CAR. I had mine 4 weeks now and is Only 1600 miles highway miles. They won’t trade and wanna keep the car long term bc they have a HUGE wait list at 4 local dealers bc of the Taos. Refuse to give me a rental at all 4 too. So it may take 6 months before I see the car again once I drop it off to fix the oxygen sensor!
 

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I almost got t boned making a left turn w my 5 year old in the car bc it wouldn’t hardly move ONKY enough to get out in traffic very slowly tho I am on the pedal. I had the gas to the floor and couldn’t get out of the way for 4 seconds. the car coming at me now was on top of me (far away when I started to turn). They had to slam on their brakes to not hit us! I got almost rear ended several times and honked at so much at traffic lights that I now have to use my hazards to drive now bc it won’t accelerate when I push on the gas for up to 4 seconds, then very slowly accelerates another one to two seconds then finally JERKS AND JOLTS and flies as if I floored it. It’s a VERY DANGEROUS CAR. I had mine 4 weeks now and is Only 1600 miles highway miles. They won’t trade and wanna keep the car long term bc they have a HUGE wait list at 4 local dealers bc of the Taos. Refuse to give me a rental at all 4 too. So it may take 6 months before I see the car again once I drop it off to fix the oxygen sensor!
If it’s dangerous, don’t drive it obviously. Call the AG office in your state, or whoever in your state regulates car dealers.

Warranty repairs by rule require a loaner/rental if more than 1 day. VW pays for that through warranty. The dealer is yanking your chain to avoid costs to them.
 

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Well, got my recall notice today on the stalling issue:


NHTSA: 21V615
Subject: Safety Recall 24HH - Engine Control Unit (ECU) Software
Dear Volkswagen Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Volkswagen has decided that a defect, which relates to motor vehicle safety, exists in certain 2022
model year Volkswagen Taos vehicles. Our records show that you are the owner of a vehicle affected
by this action.
What is the issue?
Vehicles included in this recall are equipped with an all-wheel drive
powertrain and have a specific software version installed in the engine
control unit that, under specific conditions (high ambient temperatures,
high engine load, A/C on), may lead to a stalling condition when coming to
a stop. The engine can be immediately restarted manually. An engine that
stalls while coming to a stop (20 MPH) may increase the risk of a crash.
Vhat will we do?
To correct this defect, your authorized Volkswagen dealer will update the
engine control unit (ECU) software. This work will take about an hour to
complete and will be performed for you free of charge. Please keep in
mind that your dealer may need additional time for the preparation of the
repair, as well as to accommodate their daily workshop schedule.
What should you do?
Please contact your authorized Volkswagen dealer without delay to
schedule this recall repair. To set up an appointment online, please visit
www.ww.com/find-a-dealer.
Lease vehicles and
address changes
If you are the lessor and registered owner of the vehicle identified in this
action, the law requires you to forward this letter immediately via first-class
mail to the lessee within ten (10) days of receipt. If you have changed your
address or sold the vehicle, please fill out the enclosed prepaid Owner
Reply card and mail it to us so we can update our records.
Can we assist you
further?
If your authorized Volkswagen dealer fails or is unable to complete this
work free of charge within a reasonable time, or if you should have any
questions about this communication, please reach out to us using your
preferred method of communication at www.vw.com/contact or by calling
us at 800-893-5298.
 

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Here's a KBB article covering the stop-sale (FWIW). But it is as old as this thread.


Volkswagen Issues Stop-Sale Order for Taos AWD Models

Volkswagen has issued a stop-sale order for all-wheel-drive (AWD) models of the 2022 VW Taos subcompact SUV. Shoppers can still buy front-wheel-drive (FWD) versions of the Taos.

A Volkswagen spokesperson confirmed the order, saying that AWD models of the Taos may face an issue that can cause the vehicle to shut off while in use. The notice sent to dealers expands on the issue slightly, saying that Taos models equipped with VW’s 4Motion AWD system sometimes “shut off unexpectedly when coming to a stop.” Volkswagen says it is “working on a repair to address the issue; at this time a repair is not available.”

The Taos is brand new for the 2022 model year, on sale only since June. The FWD Taos has reportedly not suffered from the sudden shutoff problem, and dealers will still sell you one. It starts at $22,995, plus a $1,195 delivery fee. The AWD model starts at $25,040.

The Taos is VW’s smallest SUV. Our reviewers found it quite fun to drive – something we don’t always get to say about affordable small crossovers. Its 158 horsepower 4-cylinder engine and 8-speed automatic transmission are tuned to provide a lot of power at low speeds, making it feel quick from a stoplight. It also handles with real agility. With a 36 mpg highway rating, FWD versions of the Taos are quite efficient, too.

But AWD models lose 4 mpg in highway driving and have less cargo space – a real issue in a vehicle this small. It also faces competition in its own showroom. The Taos is a bit smaller than VW’s Tiguan SUV, but once you start selecting trims and options packages, the two can become similar in price.

Volkswagen offered no time frame for when the stop-sale order might lift.
 
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